Post on 20/03/2019
1. Refund is not applied in any case.
2. Any exchange is accepted within 24 hours from the time of the received items. Don't forget to present your invoice when returning items.
3. The Cosmetics, Food & Beverage and Jewelries will not be returned or exchanged. So make sure it is PERFECT before you receive your ordered items, any damaged items will not be accepted.
4. Please note that:
- Returns must be unworn, unaltered and unwashed.
- All barcodes attached with products.
5. Hanoi Craft House reserves the right to refuse any packages that are incorrect and defective.